Refund and cancellation policy
Last updated: 24 October 2026
1. The Marketplace fee
The 1% fee is payment for a digital service, provided in full when each card payment is confirmed. When enabling card payment, the seller gives express consent for the service to be provided immediately on each sale and confirms they know that, once it has been provided, they no longer have the legal right of withdrawal (GEO 34/2014). If the seller refunds the buyer in full (from “My transactions” or from their Stripe account), the RoFish fee is automatically returned to them, through Stripe. For a payment made by mistake you can also request a refund of the fee through the form on this page or at admin@rofish.app, within 14 days of payment. The card processing fee is kept by Stripe and is not refunded by Stripe.
2. How refunds are made
Refunds are made through Stripe, to the card used for payment, at no additional cost from RoFish. We initiate the refunds requested from us within 14 days of receiving the request; the date the money appears in your account depends on Stripe and your bank.
3. Cancelling a payment
If you give up before completing the payment on the Stripe page, no amount is charged and the listing stays active.
4. Items bought from other users
RoFish is not a party to the sale of items in the Marketplace. Returning the item, refunding the price (including a price paid by card through RoFish, which the seller refunds) and any guarantees are discussed directly with the seller. If the seller is a professional (company, sole trader or person who sells regularly for commercial purposes), they have the obligations laid down by consumer protection law, including the 14-day right of withdrawal for distance sales; for occasional sales between private individuals this right does not apply. Details in the Terms and Conditions, section 8.
5. Bookings at fishing lakes
If the owner declines the booking request or does not reply within the stated time, the amount held on your card is released in full. After confirmation, the cancellation and refund conditions are those set by the owner and shown on the lake's page. If the owner refunds your money after accepting the booking, the booking no longer remains confirmed and RoFish keeps no fee for it. You can see the status of each booking under “My bookings”. Details in the Terms and Conditions, section 9.
6. Donations
Donations through Stripe are voluntary and non-refundable, except for obvious errors (for example a wrong amount) reported within 14 days at admin@rofish.app. A monthly donation can be cancelled at any time from the confirmation email received from Stripe or by writing to us.
7. Complaints and dispute resolution
Write to us first at admin@rofish.app -- we try to settle any disagreement amicably. If you are a consumer, you can also contact the Romanian National Authority for Consumer Protection (anpc.ro) and use ANPC's alternative dispute resolution (SAL) procedure at reclamatiisal.anpc.ro.
Withdraw from contract / refund request
Fill in the form to withdraw from the contract or to request a refund of the RoFish Marketplace fee. We will confirm receipt of your request by email.
Operator identification details
- Name:
- COLAC ION-VALERIU PERSOANĂ FIZICĂ AUTORIZATĂ
- Tax ID (CUI):
- 54290566
- Trade Register no.:
- F2026014810004
- Registered office:
- B-dul Bucureștii Noi nr. 136, parter, ap. 5, Sector 1, București, România
- Email:
- admin@rofish.app
- Phone:
- +40 768 985 698